1. About Book a Scan

Book a Scan is a private diagnostic imaging booking platform. We help patients access private diagnostic imaging services across the UK.

These services may include:

• X-rays
• MRI scans
• CT scans
• Ultrasound scans
• DEXA scans
• Mammograms
• Other diagnostic imaging services

Book a Scan acts as a booking and administrative intermediary. We do not provide diagnostic imaging ourselves.

We do not operate radiology clinics. We do not employ radiologists, radiographers, sonographers, consultants, or reporting clinicians.

All scans and imaging services are provided by independent third-party imaging providers.

2. AIS Health Ltd

Book a Scan is operated by AIS Health Ltd.

AIS Health Ltd provides the website, booking pathway, administrative support, and communication process.

AIS Health Ltd is not the imaging provider unless expressly stated otherwise.

The clinical provider remains responsible for the scan appointment, imaging procedure, scan safety, reporting, and clinical governance.

3. Nature of Our Service

Book a Scan is a booking intermediary.

Our role may include:

• Providing information about available scan types
• Helping you choose a suitable booking pathway
• Collecting booking and medical information
• Passing relevant information to imaging providers
• Helping arrange appointments
• Taking payment where applicable
• Sending booking instructions
• Providing administrative support

We do not provide medical advice. We do not diagnose medical conditions. We do not recommend that you undergo a specific scan.

We do not replace your GP, consultant, or usual clinician. Information on the website is provided for general guidance only.

4. No Emergency or Urgent Care

Urgent symptoms may include:

• Chest pain
• Severe breathlessness
• Stroke symptoms
• Severe abdominal pain
• Severe headache
• Sudden weakness
• Unexplained collapse
• Heavy bleeding
• Severe injury
• Symptoms that are rapidly worsening

5. Eligibility to Use the Service

You must be aged 18 or over to make a booking through Book a Scan.

Bookings for children or minors may be accepted in selected circumstances.

Such bookings may require:

• Parent or guardian consent
• Additional medical information
• Provider approval
• A GP or consultant referral
• Specific safeguarding checks
• A different clinical pathway

We reserve the right to decline bookings for minors. We may redirect the booking to a more suitable provider.

6. Booking Enquiries and Booking Requests

Submitting a form or making a payment does not always mean your appointment is confirmed.

Your booking is only confirmed when you receive written confirmation from Book a Scan or the imaging provider.

All bookings are subject to:

• Completion of the required booking form
• Completion of medical information forms
• Clinical suitability checks
• Referral checks where required
• Provider availability
• Provider approval
• Safety checks
• Payment where applicable

We may decline, cancel, or redirect a booking if it is not appropriate.

7. Referral Requirements and Clinical Review

Different scans have different referral requirements. Requirements may vary by scan type, body area, provider, and location.

Some scans may be available through self-referral. Other scans may require clinical review first.

Some scans may require a GP, consultant, or clinician referral.

X-rays, CT scans, mammograms, and DEXA scans involve ionising radiation. These scans must be clinically justified before being carried out.

MRI scans require safety checks. These may include checks for:

• Pacemakers
• Implants
• Metal fragments
• Previous surgery
• Pregnancy
• Claustrophobia
• Kidney disease where contrast is used

CT scans may require additional safety checks. These may include:

• Kidney function
• Contrast allergy history
• Diabetes medication checks
• Pregnancy status
• Previous reaction to contrast

Mammograms require particular clinical care. Patients with breast symptoms may need referral into a breast clinic pathway.

8. Patient Information

You must provide accurate, complete, and up-to-date information.

This includes information about:

• Your symptoms
• Medical history
• Medication
• Allergies
• Pregnancy status
• Previous scans
• Previous surgery
• Implants or devices
• Kidney problems
• Relevant diagnoses
• Reason for requesting the scan

Providing inaccurate or incomplete information may lead to delays, cancellation, refusal, or safety risks.

9. Prices

Prices shown on the website are usually indicative “from” prices.

Prices may vary depending on:

• Provider
• Location
• Scan type
• Body area
• Number of areas scanned
• Contrast use
• Clinical review requirements
• Referral requirements
• Reporting complexity
• Additional administrative work

The final price will be confirmed before your booking is completed.

All prices are shown in pounds sterling. Prices include VAT where applicable, unless stated otherwise.

10. Payment

Payment may be required before your booking is confirmed.

Payments are processed securely through third-party payment providers. Book a Scan does not store your full card details.

Payment does not override clinical or provider approval.

11. Cancellations, Refunds, and Rescheduling

Cancellation and refund rights depend on the provider and appointment stage.

Please refer to our separate Booking and Cancellation Policy.

That policy explains:

• Cancellation notice periods
• Refund eligibility
• Administration fees
• Provider cancellation terms
• Rescheduling rules
• Missed appointment rules
• Late arrival rules

12. Appointment Attendance

You must attend your appointment at the correct time and location.

You must follow all preparation instructions.

These may include:

• Fasting
• Drinking water
• Avoiding certain medication
• Bringing ID
• Bringing referral documents
• Removing metal objects
• Arriving early
• Completing provider forms

If you arrive late, the provider may refuse to perform the scan.

13. Results and Reports

Imaging reports are prepared by the independent imaging provider.

Reports may be produced by radiologists, sonographers, or other reporting clinicians.

Book a Scan does not interpret imaging results. Book a Scan does not provide diagnosis or treatment.

Your results should be reviewed by a suitable clinician.

14. Abnormal or Urgent Results

Some imaging findings may require urgent medical attention.

If your report advises urgent review, you must follow that advice.

You may need to contact:

• Your GP
• Your consultant
• NHS 111
• A&E
• Emergency services

Book a Scan is not responsible for providing emergency follow-up.

15. Independent Imaging Providers

All imaging services are provided by independent providers.

Each provider is responsible for:

• Clinical governance
• Scan safety
• Staff qualifications
• Equipment
• Radiology protocols
• Patient care
• Reporting
• Complaints about clinical care
• Regulatory compliance

Providers may be regulated by the Care Quality Commission or equivalent body.

16. Website Information

We aim to keep website information accurate and up to date.

However, prices, locations, availability, provider rules, preparation instructions and reporting times may change.

You should rely on your confirmed booking instructions.

17. Medical Disclaimer

The website provides general information about diagnostic imaging.

It does not provide personalised medical advice. It does not create a doctor-patient relationship with Book a Scan.

No website content should replace medical consultation.

18. Your Responsibilities

You agree to:

• Provide accurate information
• Complete all required forms
• Follow provider instructions
• Attend appointments on time
• Bring required documents
• Seek clinical follow-up after results
• Use the website lawfully
• Not misuse the booking system
• Not submit false or misleading information

19. Limitations of Liability

Nothing in these Terms excludes liability where this would be unlawful.

This includes liability for death or personal injury caused by negligence.

Subject to that, AIS Health Ltd shall not be liable for:

• Clinical decisions made by providers
• Clinical advice given by providers
• Scan performance by providers
• Radiology report content
• Delays caused by providers
• Appointment cancellations by providers
• Incorrect information provided by patients
• Failure to follow preparation instructions
• Failure to seek medical follow-up
• Indirect or consequential losses
• Website downtime or technical issues

Our total liability for booking services shall not exceed the amount paid by you for the relevant booking.

20. Website Availability

We aim to keep the website available. However, access may be interrupted.

This may happen due to maintenance, technical faults, security issues, platform issues, payment provider issues, or hosting problems.

21. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy.

This may include health-related information. Health information is special category personal data.

We may share relevant information with imaging providers to assess suitability and arrange appointments.

22. Intellectual Property

All website content belongs to AIS Health Ltd or its licensors.

This includes:

• Text
• Branding
• Design
• Graphics
• Logos
• Images
• Layouts
• Documents
• Forms

You may use the website for personal, non-commercial purposes only.

23. Links to Other Websites

Our website may link to third-party websites.

These may include provider websites or form links. We are not responsible for third-party website content.

24. Complaints

If your complaint relates to the booking process, please contact Book a Scan.

If your complaint relates to clinical care, scan performance, or reporting, you should contact the imaging provider.

We may help direct you to the correct provider contact.

25. Changes to These Terms

We may update these Terms and Conditions.

The latest version will be available on this website. The updated terms apply from the date they are published.

26. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Suggested additional policy pages: Privacy Policy, Cookie Policy, Booking and Cancellation Policy, Clinical Safety Policy, Complaints Policy, and Provider Disclaimer.